Privacy

Under this Privacy and Data Protection Policy, MetaQuotes Ltd (“we”, “us”, “our”) may collect, use and process your personal data through our official websites, related sites, downloadable software, mobile and desktop applications (collectively “Products”), other services linked to this policy, and communications via email, online chat, phone or written correspondence (websites and Products are collectively “Services”).

We protect personal information you authorize us to receive when using our websites and Services, including all MetaTrader 4/5 clients for Windows, iOS and Android platforms.

DEFINITIONS

Personal Data: any information relating to an identified or identifiable natural person, including name, ID number, location data, online identifier, physiological, psychological, economic, cultural or social identity.

Processing: any operation performed on personal data, whether automated or not, including collection, recording, organization, storage, adaptation, retrieval, use, transmission, dissemination, restriction, erasure or destruction.

Restriction of Processing: marking stored personal data to limit its future processing.

Data Controller: the legal person, public authority, agency or other body which determines the purposes and means of processing personal data.

Data Processor: a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.

Consent: freely given, specific, informed and unambiguous indication of your agreement to processing of personal data relating to you.

INFORMATION COLLECTION AND USE

We collect information you submit voluntarily and behavioral data automatically generated when using our websites, software and Services. Collection channels include website forms, written documents, phone/email, partners, support tickets, online assistance, social media and website identifiers.

Purposes: performing contractual services, identity verification, handling inquiries/complaints, maintaining user relations, sending marketing updates, complying with laws and regulations, providing data to regulators and authorized third parties, optimizing software functions, analyzing product performance. We may retain and use data for a reasonable period after partnership termination.

We work with compliant service providers and share only necessary data, requiring third parties to follow equal privacy standards. We do NOT sell, rent or transfer user mailing lists. Forums and chat areas are public; information you disclose voluntarily is not protected. Avoid sharing sensitive data.

MINOR PROTECTION: Our platform is intended for adults aged 18 and over. We do not intentionally collect data from minors. Any such data will be deleted immediately. Guardians must supervise minor internet usage.

NON-PERSONAL DATA: We automatically collect anonymous technical data including access logs, download events, runtime logs and error reports for maintenance, updates and analytics.

COOKIES: Cookies are small text files that store preferences and recognize browsers. You may decline or enable alerts in browser settings. Disabling may affect functions. Cookies cannot read local files, spread viruses or uniquely identify you alone.

DATA SECURITY: We use administrative, technical and physical safeguards (firewalls, access control, etc.) to protect data. No internet transmission or electronic storage is 100% secure. We do not guarantee absolute security; users accept inherent risks.

DATA RETENTION: We retain data as required by law, legitimate business interests and regulatory requests.

INTERNATIONAL DATA TRANSFERS: Our operations cover Singapore, Australia, Turkey, UAE, Pakistan, Thailand, Japan and other regions. Personal data may be transferred outside the EEA. We apply required security measures.

POLICY UPDATES: We reserve the right to revise this policy at any time. Changes take effect upon posting. We may notify you via email or platform notice. Please review regularly.

USER RIGHTS: You have the right to access, correct, erase, restrict processing, object to marketing/processing, data portability, complain to authorities and withdraw consent. Withdrawal does not affect prior lawful processing.

DATA BREACH NOTIFICATION: We will notify you promptly of unauthorized access or breaches and take remedial action.

CONTACT US: For questions about this policy or data processing, contact us with your identity details and full request.